Frequently Asked Questions
Have a question about our services or process? Chances are you can find the answer right here!
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For branding, projects are typically taken from start to finish in 3 to 4 weeks. This time may vary depending on the number of revisions made and does not include print time estimates.
For web, project time varies based on the complexity of the site. On average, sites are launched within 6 to 7 weeks of the design start date.
WordPress.org offers the best of both worlds for designers and clients. It enables designers to take full control of all aspects of the design and then allows them to hand the site off to the client for easy content management. Whether it’s a simple (yet stunning!) blog or a full blown photography website with multiple gallery features, WordPress can handle it with ease. We build all our client websites custom using the Genesis framework, which ensures that your website will remain unharmed and flawless through every WordPress update.
Yes, WordPress.org is a free-to-use platform, however it does require hosting. Depending on the size and features of your site, hosting can range in price significantly, however the majority of our clients pay no more than $5 a month for their hosting plan. When we get close to installing your new design, we will send you a list of preapproved WordPress hosts and you can choose which one works best for you and fits your budget.
Every web designer has a different way of writing and styling code; with that said, we can only offer maintenance and revision services for websites we have designed ourselves.
We book an average of 3 full web projects for each month, in addition to our branding services. Projects are booked in advance on a quarterly basis and fill up very quickly. We will announce on our blog when each quarter’s bookings will be opening up so check back with us regularly if you’re interested!
We do not keep a waitlist, and instead operate on a first come first served basis via our contact form.
No, all branding services are offered separately in addition to our web packages.
If you purchase a web design package but do not already have a logo, a text title/photo header will be created as part of your web design. Please note that this header will not be intended for print use and will be limited to use only on your website.
Yes! That is one of the main reasons why we use the WordPress platform to build all our sites. You will have the ability to make changes at any time to almost every aspect of the site content without needing any knowledge of web coding.
It’s unrealistic to think that once the design is finished there will be no need for further revisions. Over time you will surely want to make updates to the site design (your logo, header, custom fonts, etc) and freshen up your “look”. While there are several minor changes that you will be able to make yourself (such as changing your linkbar titles, adding/removing pages or widgets, rearranging your sidebar items, etc) some revisions are specific to your design and will need special attention.
We’re more than happy to make any future design revisions that you might need! Just send us an email with a bulleted list of changes and we will respond with a timeline and quote for those revisions.
Absolutely! These projects are booked into the schedule as time permits and are priced individually. Send us an email and we can get into all the details. Note: This option is only available to graphic designers.
A 50% design deposit is required prior to the start of any work in order to book your design spot on our schedule. This amount will be invoiced to you with your contract via email. (Note: For projects priced at $600 and below, full payment is due upfront.) The remaining balance is due in full at project completion, prior to delivering any files or beginning site installation.
We are proud to offer a credit card payment system directly through our website (processed via Stripe). Our server is secure and efficient and we guarantee that your information will never be stored on our site. After payment has been made, you will receive an email confirmation and receipt within 24 hours.
Need to make a payment? Click here to visit our payment page.
Due to the digital nature of our products, there are no refunds given for any reason.
We offer both letterpress and digital flat printing methods.
The difference between the two is that digital printing uses a method in which an image is printed directly from the computer to the paper. A broad range of colors can be achieved through this method, however the color isn’t 100% accurate unless you choose offset printing (which is the higher quality and the pricier way to print) using pantone ink colors. Digital printing is flat and has no texture and is considered the most budget friendly.
Letterpress printing dates back to the 15th century and is done by hand or machine and has a longer preparation process and labor intensive. This method requires images to be transferred onto photopolymer plates (where images are transferred onto a raised surface), which then is inked, and pressed onto thick sheets of paper, leaving a beautiful impression. Letterpress usually is printed on luxurious thick cotton stock paper and adds a lovely texture. Letterpress is costlier option but the quality is definitely unbeatable.
Will I own my new logo and be able to print and use it as needed? What format will these files be delivered?
Yes, you will own your new logo and can be used specifically for your business/company needs. The final approved files will be sent to the clients in the following files: high res jpg, pdf, and illustrator eps file.
Ready to get started? Head over to our contact form and tell us about your project!